FAQs

We accept:

• Apple Pay
• Google Pay
• Klarna
• Clearpay
• PayPal
• Shop Pay
• AMEX
• Diners Club
• Discover
• Maestro
• Master Card
• Visa
• Debit

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@newusedandmore.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@newusedandmore.co.uk

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), personal care goods (such as beauty products, hygiene products and earrings), undergaments / swimwear, clearance or any sale items, mystery boxes / bundle lots and any item listed as spares & repairs or listed as non-returnable in the product description. We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Returns & Refunds
We will notify you once we’ve received and inspected your return and let you know if the return was approved or not. Please note, we only offer refunds as an account credit only basis. If your return is approved, you’ll be automatically credited the product value (minus shipping costs) to your account which will be accesible via your email address.

We process orders quickly to make sure you get your jewellery as soon as possible. Because of this, we’re only able to make changes or cancel an order if it hasn’t already been packed or dispatched.

If you’d like us to check this for you, please send over your order number as soon as possible and we’ll do our best to help. If your order has already been shipped, you’ll still be able to return it once it arrives by following our returns process.

Quick tip: If you want to add something to your order, the easiest way is to place a new order. If the orders are placed within the same day then we can combine them. We always try to find the most economical shipping methods.

Where possible, we include a manual with your device to help with set up. If a manual isn’t provided, we’d recommend searching online for the exact make and model as most manufacturers now share their guides digitally.

If you’re still having trouble, please let us know the device details and we’ll do our best to point you in the right direction.

We don’t offer warranties on our products, but we do have a return process in place. If you’d like to request a return, your item will go through an inspection once it’s received back with us. After this, a credit for the product value will be issued to your customer account, which you can then use towards a future order.

If you’d like to start a return, just let us know and we’ll guide you through the steps.

We don’t currently offer international shipping, but it’s something we’re working on. In the meantime, please feel free to reach out with your location and we’ll do our best to accommodate your order.

Once your order is placed, we’ll send you a confirmation email so you know everything’s on its way. As soon as your order is dispatched, you’ll receive an email with your tracking details - and don’t worry, you can also check your tracking anytime by logging into your account.